Technical Support Team Leader
Job Ref : HKLAE0512/NM
Crumlin, Co. Antrim
If you are a passionate customer service professional with a solid grounding in a scientific discipline, this is a brilliant opportunity to take your next step up with an internationally successful business.
Our client researches and develops innovative, high quality solutions designed to make diagnostic testing more accurate. They are now looking for a Technical Support Team Leader to join their Customer Service Department.
Within a diverse and innovative environment, you will have the chance to increase your leadership skills with a pioneering business that is improving health on a global scale.
As the Technical Support Team Leader, you will troubleshoot and resolve customers’ technical queries.
Leading a team of internationally-based Technical Support Specialists, you’ll inspire them to perform to the best of their ability and ensure that customer satisfaction is achieved.
Additionally, you will follow up any complaints by troubleshooting products and analysing technical data.
To be considered, you will need:
– Previous customer service experience
– Experience of analysis and trend reporting
– Strong troubleshooting and diagnostic skills
– The ability to lead a team of motivated individuals
– A degree level qualification in a scientific discipline
Self-motivated and proactive, as the Technical Support Team Leader, you’ll have superb communication skills. You’ll also have a collaborative approach to problem-solving and great prioritisation abilities.
Fluency in a second language, in addition to English, would be beneficial to your application.
To apply for the role of Technical Support Team Leader, please apply via the button shown.
This vacancy is being advertised by Webrecruit Ireland Ltd. The services advertised by Webrecruit Ireland Ltd are those of an Employment Agency.
Additional Keywords: Technical Support Team Leader, Product Support Team Leader, Customer Support Team Leader, Technical Support Supervisor, Senior Customer Support Advisor, Customer Service Executive, Customer Support Rep.