Technical Support Engineer – 2nd Level
Job Ref : HWABW2606/AA-NM
Our client enables their customers to utilise a business-as-normal mentality regardless of their IT landscape through the provision of exceptional managed IT support and professional services. Due to the need to expand their Managed Services Team, they are now looking for a Technical Support Engineer to join their team in Dublin.
If you’re a highly skilled IT professional with a host of Windows, VMware and networking skills, this is an excellent opportunity to develop your career with a reputable company.
Currently expanding into new global regions, our client provides the ideal environment in which to build on your existing skills. What’s more, you’ll also be supported and encouraged to obtain IT certifications to enable you to excel in your role.
As a Technical Support Engineer, you will be responsible for providing a high level of support to customers, both remotely and on-site.
Liaising with customers, you’ll respond to queries via the telephone and email in order to quickly diagnose and resolve technical issues. Providing an excellent standard of service at all times, you’ll troubleshoot all problems in a swift manner and escalate any unresolved issues when required.
You’ll patch and maintain customer systems to ensure the optimum performance and reliability of their IT networks. Additionally, you’ll support a wide range of IT devices, including workstations, servers, printers, routers, firewalls and switches.
Interested? To be considered for this role, you will need:
– At least one year’s experience in a similar IT role
– A third level qualification in a related subject
– A full driving licence
You must also have experience of the following:
– Windows Server 2012 – 2016
– VMware ESXi 6.x and Windows Hyper-V
– Veeam Backup and Replication
– Cisco and SonicWALL firewalls and switching
– Wireless technology
– Windows 10 and Office 365 admin and management
As a Technical Support Engineer, you’ll have excellent communication, organisation and problem solving skills. You will also have a logical and analytical approach. Great time management and prioritisation abilities are also key.
This vacancy is being advertised by Webrecruit Ireland Ltd. The services advertised by Webrecruit Ireland Ltd are those of an Employment Agency.
Additional Keywords: Technical Support Engineer, 2nd Level, 2nd Line Support Engineer, 2nd Line Support Analyst, IT Support Engineer, IT Helpdesk Engineer, Helpdesk Support Engineer, Technical Support Analyst, Service Desk Engineer, Technical Support Advisor, Network Engineer.