IT Support Engineer
Job Ref : ACALB0506/RM
Dublin 2 OR Galway (office/field based, with travel throughout Ireland when required)
Our client enables their customers to utilise a business-as-normal mentality regardless of their IT landscape through the provision of exceptional managed IT support and professional services. Due to the need to expand their Managed Services Team, they are now looking for an IT Support Engineer to join their team in Dublin OR Galway.
If you’re a highly skilled technical support professional with great 2nd tier support abilities and a host of Windows, VMware and Cisco skills, this is an excellent opportunity to develop your career with a reputable company.
Currently expanding into new global regions, our client provides the ideal environment in which to build on your existing skills. What’s more, you’ll also be supported and encouraged to obtain IT certifications to enable you to excel in your role.
As an IT Support Engineer, you will be responsible for providing a high level of support to customers, both remotely and on-site.
Liaising with customers, you’ll respond to queries via the telephone and email in order to quickly diagnose and resolve technical issues. Providing an excellent standard of service at all times, you’ll troubleshoot all problems in a swift manner and escalate any unresolved issues when required.
You’ll patch and maintain customer systems to ensure the optimum performance and reliability of their IT networks. Additionally, you’ll support a wide range of IT devices, including workstations, servers, printers, routers, firewalls and switches.
Interested? To be considered for this role, you must have previous experience in a 2nd level technical support role and a full driving licence. You must also have experience of any of the following:
– Windows Server 2003 – 2012 R2
– VMware ESXi 5.x and Windows Hyper-V
– Citrix XenDesktop 7.x
– Backup Exec and Veeam Backup and Replication
– Cisco and SonicWALL firewalls
As an IT Support Engineer, you must have excellent communication, organisation and problem solving skills, as well as a logical and analytical approach. Great time management and prioritisation abilities are also key.
Please note, this role is offered in both Dublin 2 and Galway.
To apply for the role of IT Support Engineer, please apply via the button shown.
This vacancy is being advertised by Webrecruit Ireland Ltd. The services advertised by Webrecruit Ireland Ltd are those of an Employment Agency.
Additional Keywords: Technical Support Engineer, 2nd Level, 2nd Line Support Engineer, 2nd Line Support Analyst, IT Support Engineer, IT Helpdesk Engineer, Helpdesk Support Engineer, Technical Support Analyst, Service Desk Engineer, Technical Support Advisor, Network Engineer.