Online Customer Support
Job Ref : ZANAC1701/KC
Magherafelt, County Londonderry
£Competitive DOE Plus Company Pension Scheme, Childcare Vouchers, Free On-Site Parking, Staff Discount Scheme
Are you a highly motivated customer service professional with experience of supporting online sales? Ready for your next big challenge with a leading company where you can play a key role in their online sales success? If so, read on.
With a reputation for challenging the status quo in search of something better, our client has made waves in their industry with their innovative range of products. They are now looking for an Online Customer Support to join their team.
With ambitious growth plans fully in swing, our client is building teams that can grow as the business does and individuals who are looking to develop. If this sounds like the kind of place where you could thrive, apply today.
As the Online Customer Support, you will be tasked with delivering outstanding levels of customer service and sales support for eCommerce sales.
Specifically, you will process sales that come in via telephone and online channels, assist customers with their orders and field inbound and outbound calls as well as emails and live chat.
Additionally, you’ll provide quotes, advise customers on suitable products, update delivery schedules and arrange returns. You’ll report to the eCommerce Team Leader, manage your time effectively and make sure each and every customer is handled sensitively and professionally.
Interested? If so, you will need:
– Previous customer service and eCommerce experience
– The ability to maximise sales with follow up support
– The willingness to learn new skills
Motivated and enthusiastic, as an Online Customer Support, you’ll also need excellent written and verbal communication skills, plenty of initiative, a flexible approach and a sense of loyalty. A team player mentality and the ability to build strong rapport quickly will be key, as will the ability to inspire trust and confidence in the service.
To apply for the role of Online Customer Support, please apply via the button shown.
This vacancy is being advertised by Webrecruit Ireland Ltd. The services advertised by Webrecruit Ireland Ltd are those of an Employment Agency.
Additional Keywords: Online Customer Support, Customer Service and eCommerce Sales Support Representative, eCommerce Sales Rep, Online Sales Support Advisor, Customer Service Advisor, Customer Care Advisor, Customer Support Executive.