Overview

Customer Service Controller – Engineering / Construction
Job Ref: HKQSV1812/NM
Rathcoole, Co. Dublin
€Competitive DOE Plus Excellent Benefits Package
Finning is one of the world’s largest suppliers of Caterpillar construction, earthmoving, quarrying and mining equipment. They are now seeking a Customer Service Controller to join their team.
If you’re a passionate technical or mechanical professional with a solid engineering background, this is an excellent opportunity to step up into a leadership role where you can take ownership of both issues and results.
Encouraging a culture of personal development and engagement, Finning provides the ideal environment in which to progress your career and develop your skill-set.
As a Customer Service Controller, you will be responsible for delivering an outstanding experience to Finning’s customers by ensuring that resources meet their needs. You’ll also directly manage a team of up to seven Engineers.
Developing an understanding of customers’ requirements, you’ll undertake capacity and capability planning to ensure that their needs are met. You’ll control the end-to-end repair process from a customer service perspective and ensure that service processes and procedures are adhered to at all times.
Additionally, you’ll oversee the health and safety of employees and manage any performance issues within the team of Engineers.
Your other duties will include:
– Creating service quotes
– Keeping customers informed throughout the entire process
– Using data to drive continuous improvements in customer experience and performance
To be considered for this role, you must have:
– At least three years’ experience in a technical or mechanical engineering role
– Supervisory or team leadership experience
– Good knowledge of mobile and fixed equipment components and systems
– A good level of financial and/or commercial awareness
– A foundation level Engineering qualification
Financially and commercially aware, as a Customer Service Controller, you will be a champion of safety, highly organised and a strong communicator. A customer driven approach will be key, as will a strong sense of ownership for customers’ care and experience.
To apply for the role of Customer Service Controller (Engineering / Construction), please apply via the button shown.
This vacancy is being advertised by Webrecruit Ireland Ltd. The services advertised by Webrecruit Ireland Ltd are those of an Employment Agency.
Additional Keywords: Customer Service Controller, Engineering, Construction, Senior Mechanical Engineer, Lead Mechanical Engineer, Lead Technical Engineer, Mechanical Engineering Supervisor, Senior Engineer, Lead Engineer, Engineering Team Leader, Mechanical Engineering Team Leader, Lead Electrical Engineer, Engineer.